Cancellations: Xiphium understands that sometimes schedules change, and we kindly request a 24-hour notice when canceling or rescheduling your appointment. A credit card is required to hold your appointment. Any emergency cancellations will be handled case-by-case. An appointment cancelled within 24 hours, or for which guests are a “no contact no-show,” will incur a charge of 100% of the total service amount.
In the event you are running late, please let guest services know and we will do our best to accommodate you. However, if you are more than 15 minutes late, and your service cannot be completed within the remaining timeframe, we will have to reschedule. All appointments rescheduled due to being late will be charged 100% of the total service rescheduled.
If we do not hear from you 15 minutes or more into your scheduled appointment time, you are considered a “no-show” and your card will be charged for 100% of the service scheduled.
Please do not hesitate to reach out if you have questions regarding any of these policies. You may call 913-696-1616 during regular business hours, or email us.
Children: We ask that children not be brought to the salon unless he or she has an appointment scheduled. This policy is meant to provide safety for the child, as well as to minimize the distraction of our other clients.
Phones: Please keep cell phones on silent or vibrate during your visit.
Payment: We gladly accept MasterCard and Visa.
Gratuities: Because it is our pleasure to serve you, we do not accept gratuities.